Returns Policy.

While I do everything in our power to make your order the epitome of perfection, sometimes things go awry. I’m committed to making your experience with Crafted By Catherine so fabulous that you'll want to come back for more and bring your friends along too. As such, I've created the most generous return policy in the industry.

Step 1: Let Us Know

If you find there is a problem with your order once it arrives, let us know immediately (within 30 business days of delivery) by calling customer support at 1.516.776.7629 or by filling out our contact form with your order number. You can find your order number on the order confirmation email.

Step 2: The Fix

If the mistake is something I messed up, I’ll get your order reprinted and shipped out to you at no cost and within our standard production time.

If it was a mistake on your end, I'll ask you to create a return label & ship the product back to me. Please include the original packing slip in your return. You can ship it back using whatever carrier you prefer. Once we get it, I'll refund 50% of the order subtotal. We must receive your order within 30 days of your original contact with our customer service team about the issue.

Please address your shipment to:
Signs.com Returns - {YOUR ORDER NUMBER}
66 Roosevelt Ct
Westbury, NY 11590

Damage from Shipping:

Crafted By Catherine uses USPS for all my shipping. If your order arrives damaged, I'll work with USPS and in the meantime, I'll reprint and send out your new product within the standard production time.

Exclusions

Any issues that happen after you successfully receive the product including installation or additional modifications are not covered under our return policy. I’m sorry, but paid design services cannot be refunded.

Return & Refund:

If you are simply looking to return your product and do not wish to have it replaced, I'll ask you to create a return label & ship the product back to me within 30 business days of delivery. You can ship it back using whatever carrier you prefer. Once I get it, I'll refund you 50% of the order subtotal. The refund will go to the original form of payment within 2-5 business days.